Privacy Policy

Matjar Al Muslimeen is operated by Matjar Al Muslimeen, with its registered address at Aligarh, Uttar Pradesh. In this policy, “Matjar Al Muslimeen”, “we”, “us” and “our” refer to that operator.

For privacy questions or requests, contact support@matjaralmuslimeen.com.

• Identity and contact information, including name, email address and phone number.
• Delivery and billing details, including address, city, state and PIN code.
• Account information, authentication records, saved addresses, cart and wishlist activity.
• Order and support information, including products purchased, payment status, returns, correspondence and complaints.
• Technical information, including IP address, device/browser details, session identifiers, security logs and storefront interactions.
• Marketing preferences and analytics information where you consent or applicable law otherwise permits.

We do not intentionally store complete card, UPI PIN or banking credentials. Payment information is handled by the selected payment provider, such as Razorpay, subject to its own terms and privacy practices.

• To create and manage accounts, carts, wishlists and saved addresses.
• To accept, verify, fulfil, deliver, cancel, return or refund orders.
• To process payments, prevent fraud and maintain transaction records.
• To answer enquiries, provide customer support and resolve grievances.
• To secure, troubleshoot, measure and improve the website and services.
• To send service communications and, only where permitted, promotional communications.
• To comply with tax, accounting, consumer-protection, law-enforcement and other legal obligations.

Depending on the context, processing is based on your consent, information you voluntarily provide for a requested service, performance of an order or another lawful basis available under applicable law.

We may disclose only the information reasonably needed to service providers performing work for us, including:

• Payment gateways and financial service providers.
• Courier, shipping, warehousing and fulfilment partners.
• Cloud hosting, database, email, authentication, security and customer-support providers.
• Analytics providers where enabled and permitted.
• Professional advisers, regulators, courts or authorities where required by law or necessary to protect legal rights.

We do not sell personal information for money. If the business is reorganised, merged or transferred, relevant information may be transferred subject to appropriate confidentiality and legal safeguards.

We use necessary cookies or browser storage for login, security, cart, checkout and preferences. Optional analytics or marketing technologies should operate only as described in our Cookie Policy and, where required, according to your choices.

We retain information only for as long as reasonably required for the stated purpose, active customer relationships, dispute resolution, fraud prevention, accounting, tax and other legal requirements. Different records may have different retention periods.

We use reasonable administrative, technical and organisational safeguards. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

• Request information about personal data being processed and relevant processing activities.
• Ask us to correct, complete or update inaccurate information.
• Request erasure where retention is no longer necessary or legally required.
• Withdraw consent for consent-based processing without affecting earlier lawful processing.
• Opt out of promotional messages using the available unsubscribe method.
• Raise a grievance with our designated contact and, where applicable, approach the competent authority.

We may need to verify your identity before completing a request. Some information must be retained to fulfil existing orders or comply with law.

Our storefront is not intended for children to make purchases independently. Where applicable law requires parental or guardian consent, users must not provide a child’s personal data without that consent.

Service providers may process information outside your state or country. Where required, we use lawful arrangements and reasonable safeguards. External websites and social platforms have their own privacy policies, which we do not control.

We may update this policy to reflect operational, technological or legal changes. The revised effective date will appear above. Material changes may be communicated through the website or another appropriate channel.

Privacy and grievance contact: support@matjaralmuslimeen.com.